Frequently Asked Questions

We have compiled a list of frequently asked questions and answers about our products and services. Please check the questions and answers for each category below.

About the product

How do I choose the product size?
Please enter your answer and the specific size information will be posted on the details page of each product, so please check it.
Q: What is the material of the product?
Material information for each product is listed on the product page.
Is the product color the same as the photo?
A: We try to reproduce the colors as close to the actual product as possible, but the colors may differ depending on your monitor or device.

Ordering and Payment

How many days does it take from purchase to shipping?
Orders are usually shipped within 2-5 business days, depending on your shipping destination.
What payment methods can I use?
Payment can be made by credit card.
I haven't received an order confirmation email. What should I do?
It may have ended up in your spam folder. If you can't find it, please contact us.

Returns and Exchanges

Can I return an item?
You can return the product within 7 days of receiving it. Please check our return policy for details.
Can I exchange it if the size doesn't fit?
Size exchanges are subject to stock availability, see our exchange policy for details.
What about shipping costs for returns?
In the case of defective products or incorrect deliveries, we will bear the shipping costs, otherwise the customer will be responsible.